Refund policy

Huntsville Art Supplies

Return, Refund, Exchange & Store Policies

Thank you for shopping with Huntsville Art Supplies and Huntsville Creative Reuse!

We want you to feel confident about your purchases and have a positive experience shopping with us. Please review the following policies regarding merchandise returns, refunds, exchanges, shipping, in-store pickup, Creative Reuse purchases, classes, memberships, and subscriptions.

These policies apply to purchases made through Huntsville Art Supplies, including merchandise sold through Huntsville Creative Reuse, unless otherwise stated.

Additional product-specific or program-specific terms will be disclosed before purchase.

Nothing in these policies limits any rights or remedies provided by applicable consumer protection laws or warranties.

Policy updates apply to future purchases. Purchases made before an update remain subject to the terms provided at the time of purchase, unless otherwise required by law.

1. Business Days & Customer Service

Our regular business days are Wednesday through Saturday .

We are closed Sunday, Monday, and Tuesday, except for separately scheduled classes, events, or activities.

• Calendar days include every day of the week.
• Business days refer to Wednesday through Saturday, excluding announced holiday closures.

Customers may submit requests by email at any time, including days when the store is closed.

For return requests and membership cancellations, the date and time a request is submitted determine whether it meets the applicable deadline, not the date we review it.

Our operating schedule does not extend deadlines required by law.

Contact Information

Email: info@huntsvilleartsupplies.sbs
Phone: 256-203-3698

2. Retail Returns & Exchanges

Return Eligibility

We accept returns of eligible merchandise within the following timeframes:

• In-store purchases: Within 14 calendar days of purchase.
• In-store pickup orders: Within 14 calendar days of pickup.
• Shipped orders: Within 14 calendar days of delivery.

To qualify for a return, merchandise must:

• Be unused and unopened, when applicable.
• Be in its original packaging.
• Be in resalable condition.
• Include proof of purchase, such as a receipt or order number.
• Meet the return requirements outlined in this policy.

How to Request a Return

Before bringing merchandise back or shipping it to us, please contact Huntsville Art Supplies for return authorization.

Include your order number or receipt information and the reason for your return.

Once a return is authorized, merchandise must be brought to the store or shipped back within 14 calendar days of authorization unless another arrangement is approved in writing.

All returned merchandise is inspected before a refund or exchange is approved.

Returns that have not been authorized or that do not meet our eligibility requirements may be refused, subject to applicable law.

Restocking Fees

We do not charge a restocking fee for ordinary merchandise returns that meet our return eligibility requirements.

Separate fees may apply to uncollected pickup orders as described in Section 6.

Exchanges

Exchanges are available for eligible merchandise, subject to product availability.

If the replacement item costs more than the original item, the customer is responsible for paying the difference.

If the replacement item costs less, the eligible difference will be refunded through the original payment method whenever available.

Additional shipping charges may apply when exchanged merchandise must be shipped.

3. Customer Ordering Errors & Product Misunderstandings

We understand that ordering mistakes and misunderstandings can happen. We are happy to help customers find a solution whenever possible.

However, customers are responsible for reviewing product descriptions, selected options, sizes, colors, quantities, and other product details before completing their purchases.

Products Sold Individually

Many of our art supplies, including specialty artist brushes, are available in multiple sizes, colors, or variations.

Unless a product is specifically advertised as a set, bundle, collection, or multipack, each purchase includes only the individual item or quantity selected at checkout.

Photographs displaying multiple sizes, colors, or product variations may be used to demonstrate available options and do not necessarily indicate that all pictured items are included.

Customers should carefully review the product description, selected variation, quantity, and order confirmation before purchasing.

Examples of Customer Ordering Errors

Customer ordering errors may include:

• Selecting an incorrect brush size, color, or product variation.
• Ordering an incorrect quantity.
• Expecting a complete set when the product is clearly described and sold individually.
• Misunderstanding a product photograph when the written description accurately identifies what is included.
• Ordering merchandise that does not meet the customer's intended needs when the product was accurately described.

When the merchandise received matches the item and quantity selected at checkout and the advertised product description, the order is considered correctly fulfilled.

Returns Due to Ordering Errors

Returns resulting from customer ordering errors, misunderstandings, or changes of mind are subject to our standard return eligibility requirements.

For eligible returns:

• The customer is responsible for return shipping costs.
• Original shipping charges are nonrefundable unless otherwise required by law.
• Merchandise must be unused, unopened when applicable, and in its original packaging.
• Return authorization is required before merchandise is shipped or brought back.
• Approved refunds cover the eligible merchandise purchase price and applicable sales tax adjustments.
• Refunds are processed after the merchandise is received, inspected, and approved.

Huntsville Art Supplies does not provide prepaid return shipping labels for ordinary customer ordering errors or changes of mind.

Exchanges & Additional Purchases

Customers may request an exchange for another available size, color, or product variation, provided the original merchandise meets our return requirements.

Customers are responsible for applicable price differences and additional shipping charges.

Courtesy discounts, shipping accommodations, or other exceptions may be offered at the discretion of Huntsville Art Supplies.

Such exceptions do not establish an ongoing entitlement or modify this policy.

Store Errors & Misrepresented Merchandise

This section does not apply when Huntsville Art Supplies ships an incorrect item, materially misrepresents merchandise, or supplies defective merchandise for which a remedy is required.

Those situations are handled under Section 8, Damaged, Defective, or Incorrect Merchandise, and applicable law.

4. Nonreturnable & Final-Sale Merchandise

The following merchandise is not eligible for voluntary returns, exchanges, refunds, or store credit, except where required by law or expressly provided elsewhere in this policy:

• Huntsville Creative Reuse merchandise.
• Clearance merchandise and items clearly marked final sale before purchase.
• Custom, personalized, and special-order merchandise.
• Gift cards.
• Digital downloads, software, and other digital products.
• Food and beverage products.
• Merchandise that has been opened, used, altered, or damaged after purchase.

Opened or Used Art Supplies

Opened or used merchandise includes, but is not limited to:

• Paints, inks, and mediums.
• Markers, pens, and pencils.
• Artist brushes.
• Adhesives and specialty art materials.
• Sketchbooks and journals.
• Paper, canvas, and painting surfaces.

Art supplies are not automatically final sale simply because they are art supplies.

Eligible, unused merchandise remains subject to our standard return policy unless identified as final sale before purchase.

Purchasing an item with a routine promotional discount does not automatically make it final sale.

These exclusions do not eliminate remedies required by law for defective, incorrect, or materially misrepresented merchandise.

5. Huntsville Creative Reuse — All Sales Final

Huntsville Creative Reuse gives usable art and craft materials a second life while making creative exploration more affordable.

ALL HUNTSVILLE CREATIVE REUSE MERCHANDISE IS FINAL SALE.

We do not offer voluntary returns, exchanges, refunds, or store credit for Creative Reuse purchases due to changes of mind or customer ordering errors.

This includes:

• Secondhand or previously owned merchandise.
• Donated materials.
• Surplus supplies.
• Open-box products.
• Partially used materials.
• Unused or apparently unopened donated merchandise.

Merchandise Condition

Creative Reuse merchandise is sold AS IS , in its disclosed condition, to the extent permitted by law.

Items may have:

• Cosmetic wear.
• Previous use.
• Older or damaged packaging.
• Partial quantities.
• Missing components.
• Incomplete sets.
• Unknown storage histories.
• Unknown or expired manufacturer warranty coverage.

Customers are encouraged to review product descriptions and condition information carefully, inspect merchandise when shopping in-store, and ask questions before purchasing.

Previously disclosed wear, partial quantities, missing components, or other disclosed characteristics do not qualify an item for a return.

Exceptions

Our final-sale policy does not excuse shipping the incorrect merchandise, materially misrepresenting an item's condition, or failing to provide remedies required by law.

Please contact us promptly if you believe one of these issues has occurred.

Purchasing Creative Reuse merchandise with store credit does not change its final-sale status.

6. In-Store Pickup & Uncollected Orders

Pickup Deadline

Orders placed for in-store pickup must be collected within 15 calendar days after we send the ready-for-pickup notification.

The pickup period begins when the notification is sent, not when the order is placed.

If the pickup deadline falls on a day when the store is closed, the deadline extends through the end of our next open business day.

Customers should wait until they receive their ready-for-pickup notification before visiting the store.

Customers are responsible for providing accurate contact information and reviewing order notifications.

Pickup Extensions

If additional time is needed, please contact us before the pickup deadline.

Extensions may be approved based on available storage space and must be confirmed in writing.

Uncollected Order Reminders

Before canceling an uncollected order, Huntsville Art Supplies will send a reminder using the contact information provided with the order.

Customers will receive at least three of our business days to collect their merchandise or arrange an approved extension.

An order will not be canceled until both the original pickup period and the reminder period have expired.

Cancellation & Restocking Fee

Orders that remain uncollected after these periods, without an approved extension, may be canceled and returned to available inventory.

A restocking fee equal to 10% of the amount paid for the uncollected merchandise, capped at $25 per order , will be deducted from the refund.

The fee is calculated after discounts and before sales tax.

This fee helps cover reasonable costs associated with order preparation, handling, cancellation, and restocking.

The remaining refundable balance and applicable sales tax adjustments will be returned to the original payment method, subject to applicable law.

The fee is charged once per canceled order, not daily.

When the Fee Does Not Apply

No restocking fee will be charged when:

• The order could not be fulfilled because of our error.
• The merchandise was not actually available for pickup.
• A previously approved pickup extension has not expired.
• Applicable law prohibits the fee.

This process applies to ordinary stocked merchandise, including clearance and Creative Reuse merchandise.

A store-initiated cancellation of an uncollected final-sale order does not create a general right to return final-sale merchandise.

Custom and special orders may have separate written collection and cancellation terms provided before purchase. We will contact customers to resolve uncollected custom or special orders rather than automatically restocking them.

7. Product Variations & Manufacturer Characteristics

Art materials, handmade products, artisan-crafted merchandise, natural materials, imported products, and specialty supplies may have normal variations in:

• Color or pigment appearance.
• Texture.
• Finish.
• Packaging.
• Labels.
• Wood grain.
• Manufacturer markings.

Normal variations that are consistent with the advertised product description are not considered defects.

Colors displayed on electronic screens may differ from the physical merchandise due to screen settings, lighting, and manufacturing variations.

Customers who require an exact color, finish, or product characteristic are encouraged to contact us before purchasing.

This section does not apply to undisclosed damage, material differences from the advertised description, or defects covered by applicable law or warranty.

8. Damaged, Defective, or Incorrect Merchandise

We take care when selecting, handling, and shipping merchandise and want customers to receive their purchases in satisfactory condition.

Please inspect merchandise promptly after purchase, pickup, or delivery.

Reporting an Issue

For visible shipping damage, missing items, or incorrect merchandise, please contact us within 48 hours whenever reasonably possible .

For defects discovered later, contact us within a reasonable time after discovering the problem.

The requested 48-hour reporting period does not eliminate applicable legal or warranty rights.

Information to Provide

Please include:

• Your order number or receipt.
• A description of the issue.
• Photographs of the affected merchandise, when reasonably available.
• Photographs of shipping packaging, when relevant.

For shipping damage, please retain the original packaging and shipping materials whenever reasonably possible.

We may request additional information or an inspection to determine an appropriate resolution.

A lack of photographs will not automatically invalidate a claim when photographs cannot reasonably establish the issue.

Available Resolutions

Depending on the circumstances and applicable obligations, we may offer:

• A replacement.
• An exchange.
• A repair.
• A refund.
• Another mutually agreed resolution.

Return Shipping for Store Errors

Huntsville Art Supplies will cover required return shipping costs when an incorrect item was shipped due to our error or when another applicable legal obligation requires us to do so.

We do not charge restocking fees for confirmed fulfillment errors or remedies for which we are legally responsible.

9. Shipping & Delivery

Shipping and delivery estimates are provided for convenience and are not guaranteed unless expressly stated.

If we cannot ship within the promised timeframe, we will provide the notices and options required by law, including the opportunity to agree to a delay or receive an appropriate refund for unshipped merchandise.

Delayed, Missing, or Damaged Shipments

Please contact us promptly if an order:

• Arrives damaged.
• Contains incorrect merchandise.
• Is missing merchandise.
• Is delayed or appears lost.

We will review the circumstances, assist with carrier inquiries when appropriate, and provide remedies required by law.

Incorrect Shipping Addresses

Customers are responsible for entering accurate shipping information during checkout.

Additional shipping charges may apply if an order must be reshipped because of an incorrect customer-provided address or refused delivery.

Any applicable additional charges will be explained before reshipping.

Return Shipping

For ordinary approved returns, including changes of mind and customer ordering errors, customers are responsible for return shipping costs.

We cover return shipping when required because of our error or another applicable legal obligation.

10. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

Before Shipment or Pickup

Cancellation requests submitted before an order has shipped or been completed may be approved.

Cancellation is not guaranteed once an order has been dispatched or otherwise completed.

Shipped merchandise must follow our return procedures, if eligible.

Approved cancellations of ordinary stocked merchandise do not incur a cancellation fee, except for uncollected pickup orders as described in Section 6.

Final-Sale Merchandise

Creative Reuse merchandise and other final-sale products are not eligible for customer-requested change-of-mind cancellations unless required by law or specifically approved by Huntsville Art Supplies.

Custom & Special Orders

Custom, personalized, and special-order merchandise is generally noncancelable once procurement or production begins.

If an exception is approved, a cancellation fee of up to 25% of the affected merchandise price may apply only when the fee was disclosed and agreed to before purchase and is reasonable in relation to the costs or losses involved.

This fee will not be combined with an uncollected-order restocking fee for the same merchandise.

No cancellation fee applies when we cannot fulfill an order as agreed and a fee-free refund is required.

11. Refund Processing

Approved refunds are generally processed within five of our business days after returned merchandise has been inspected and approved, or after an applicable order cancellation.

A shorter refund deadline required by law will take precedence.

Your financial institution may require additional processing time before the refund appears in your account.

Refund Amounts

Refunds are based on the amount actually paid after applicable discounts and include appropriate sales tax adjustments.

Any lawful and properly disclosed deductions will be reflected in the refund.

Refund Payment Method

Refunds are returned to the original payment method whenever available.

If the original payment method is unavailable, we will work with the customer to determine an appropriate alternative.

Store credit will not be substituted for a refund otherwise owed without the customer's agreement.

Shipping Charges

Original shipping charges, including expedited shipping charges, are generally nonrefundable for ordinary customer-requested returns.

This restriction does not apply when shipping charges must be refunded because of our error, nonfulfillment, or applicable law.

12. Store Credit, Gift Cards & Creative Rewards

Gift Cards & Store Credit

Eligible returns of purchases made using gift cards or store credit will generally be refunded to the same form of payment.

When multiple payment methods were used, refunds will be allocated among the original payment methods as appropriate.

Creative Reuse Store Credit

Store credit issued in exchange for accepted Creative Reuse materials is not redeemable for cash except where required by law.

Acceptance, valuation, and disposition of submitted Creative Reuse materials are governed by the separate intake terms agreed to when materials are accepted.

Promotional Credits & Loyalty Rewards

Promotional credits and loyalty rewards have no cash refund value except where required by law.

Points or rewards earned on refunded purchases may be reversed or adjusted.

Eligible restored rewards remain subject to the applicable rewards program terms.

Using a gift card, store credit, or promotional reward does not make otherwise final-sale merchandise returnable.

13. Memberships & Subscriptions

What Membership Fees Cover

Membership fees reserve a participant's place in a recurring class, group, program, or creative experience.

Fees secure that place for the billing period regardless of attendance.

We do not prorate monthly fees based on personal attendance or the number of sessions a participant chooses to attend.

Once properly billed, membership fees are nonrefundable for customer-requested cancellations or absences, except as otherwise stated in this policy or required by law.

Any planned holidays, breaks, or variations in program schedules will be described in the applicable program information.

Automatic Renewal

Automatic renewal applies only when disclosed and expressly authorized during enrollment.

Membership pricing, billing frequency, renewal terms, and cancellation methods will be provided before enrollment.

Automatically renewing memberships continue according to those terms until canceled.

Failure to attend does not automatically cancel a membership or stop future charges.

Missed Sessions

Participant-missed sessions are not refundable, transferable, or eligible to roll over.

Make-up sessions are not guaranteed.

Personal circumstances, including illness, vacations, work obligations, transportation difficulties, and scheduling conflicts, generally do not qualify for refunds, credits, discounts, or extensions when the scheduled program remains available.

These restrictions do not apply in the same way to sessions canceled or materially changed by Huntsville Art Supplies.

Membership Cancellation

To cancel a membership and stop future renewal charges, use the cancellation option provided with your membership, where available, or email:

info@huntsvilleartsupplies.sbs

Include your name and the program you wish to cancel.

Cancellation requests must be submitted before the next scheduled renewal charge.

An emailed cancellation request is considered submitted when received, including on days when the store is closed.

Cancellation stops future renewals.

Unless otherwise stated, participation remains available through the end of the paid billing period.

A cancellation submitted after a valid renewal charge generally takes effect at the end of that billing period.

Charges made in error or after a timely cancellation will be corrected.

Membership Changes

We may change future membership pricing, schedules, instructors, locations, benefits, or program formats.

Material changes will be communicated in advance, with an opportunity to cancel before the affected renewal charge.

Additional consent will be obtained when required by law.

Changes to an already-paid program are handled under the store cancellation and program-change provisions below.

14. Workshops, Classes, Private Lessons & Events

Registration fees reserve a participant's place and support advance preparation, materials, supplies, and instructor commitments.

Customer Cancellations

Customer-requested cancellations and no-shows are nonrefundable unless:

• A different cancellation policy was disclosed for the specific class or event.
• A refund is required by law.

Transfers

Transfers to another person or another session require advance approval.

Transfers depend on availability and applicable program requirements.

Transfers and discretionary credits are not guaranteed.

Private Events & Group Bookings

Private lessons, private events, and group bookings may have additional deposit, attendance, and cancellation requirements.

Any additional terms will be provided before booking.

15. When Huntsville Art Supplies Cancels or Changes a Program

Canceled Classes or Events

If Huntsville Art Supplies cancels a one-time class or event, participants will receive a refund of the registration fee.

A transfer to another session or store credit may be offered as an alternative, but acceptance is optional.

Significant Program Changes

If we substantially change a class or event's date, time, location, format, or another essential advertised feature, participants who cannot or do not wish to attend the changed offering may request a refund for the affected, unused registration.

Reasonable substitutions or minor adjustments that do not materially change the advertised experience do not ordinarily qualify for a refund.

Canceled Membership Sessions

If Huntsville Art Supplies cancels a membership session, we may offer a replacement session.

If we cannot provide the session, or the participant cannot attend the replacement, we will provide a proportionate refund for the affected session or, at the participant's choice, an equivalent credit.

Planned breaks disclosed before enrollment are not considered canceled sessions.

16. Product Use & Class Participation

Customers should follow all product labels, manufacturer instructions, age recommendations, and safety precautions when selecting and using art materials.

Participants in classes and events must follow applicable safety instructions and participation requirements.

Separate participation agreements may apply when disclosed during registration.

Nothing in this policy excludes liability that cannot legally be excluded or replaces applicable consumer protections.

17. Purchases Through Third-Party Marketplaces

Purchases made through third-party marketplaces may also be subject to the marketplace's return, refund, and dispute procedures.

Where mandatory marketplace requirements or applicable law provide different protections, those requirements will be honored.

18. Policy Exceptions & Updates

Huntsville Art Supplies may approve exceptions to its voluntary return and exchange policies on a case-by-case basis.

An exception granted for one purchase does not guarantee the same exception for future purchases.

Any exception remains subject to applicable law.

We may update these policies as our business, services, and operations evolve.

Changes apply prospectively unless otherwise required by law.

Material changes affecting recurring programs will be communicated before they take effect.

19. Contact Us

If you have questions about a purchase, return, exchange, refund, membership, or event registration, please contact us.

Huntsville Art Supplies / Huntsville Creative Reuse

2211 Seminole Drive, Studio 269
Huntsville, AL 35805

Email: info@huntsvilleartsupplies.sbs
Phone: 256-203-3698

Regular Business Days: Wednesday–Saturday

We appreciate your understanding and your support of our locally owned art supply store.

Thank you for helping us build a creative community where artists can shop, create, learn, and reuse!

Huntsville Art Supplies
SHOP. CREATE. LEARN. REUSE.